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Kelly
first became interested in herbs and essential
oils as a way of treating her son's allergies.
She launched her company in 1997 with a
top selling product, the "Boo Boo Bear™.
Herbs
for Hurts biggest selling item is the Boo
Boo Bear™, a handcrafted warm/cool herbal
pack that provides cuddly comfort for kids
with tummy aches, ear aches and other maladies.
Aromatherapy
is used by 34% of the population in North
America.
The
company wholesales between 5,000 and 10,000
Boo Boo Bear™ units each year, along with
a variety of other products. Herbs for Hurts
also retails products on the Internet.
Herbs for Hurts is a cottage industry. The
herbs, material and packaging are boxed
and provided to the seamstresses, who are
mainly single mothers. They return the completed
items ready for shipping. Kelly has had
up to ten women working for her at one time.
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The
company sells nationally and exports to
the US and Japan. The Boo Boo Bear™ represents
70 percent of gross sales. Customer service
is very important. The products are all
guaranteed and Kelly follows a customer
contact schedule with all wholesale orders.
The
global market for herbal medicines is currently
US $60 billion and is growing steadily.
Most
of the new business is generated through
trade shows. These are very expensive, particularly
in the US. Kelly now uses sales agents to
generate trade show sales, rather than attending
and paying for an entire booth. Most trade
show profit is realized in the re-ordering
from new customers. The Internet accounts
for approximately 10 percent of sales.
Kelly
borrowed $25,000 for new marketing and print
material to revamp her corporate look. She
feels it was an excellent investment that
continues to pay off.
Herbs
for Hurts is looking for a US distributor
to really expand their sales. All the systems
are in place, the products are well developed
and the company is ready to take-off.
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